Chrissy Leong

Member Services Manager MIPS

Conference Day One: Wednesday 5th March

2:50 PM Quickfire 3 | Effective Forecasting Techniques to Manage Surge and Meet Customer Demands

This session will explore advanced forecasting methods to accurately predict call volumes and customer demand surges. Attendees will gain insights into data-driven techniques to optimize workforce planning, ensuring timely and efficient responses to fluctuating customer needs.

Check out the incredible speaker line-up to see who will be joining Chrissy.

Download The Latest Agenda