CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Darren Randall
Digital Innovation Lead Bupa Australia & New Zealand
Darren is the Product Owner for Digital Channels at Bupa Health Insurance Australia, specializing in the digital messaging space with over 8 years of experience at multiple levels. He has successfully managed long-term strategic projects from ideation to implementation, has a passion for Proof of Concepts, and has demonstrated experience in navigating the landscape of digital messaging. Passionate about driving positive customer experiences at scale, Darren believes in leveraging human experience to design customer-centric programs. Although new to speaking, his dedication and enthusiasm are evident as he shares his knowledge and insights with a wider audience.
Conference Day Two: Thursday 6th March
12:30 PM Panel Discussion | Balancing Tech and Human in Customer Operations
Integrating technology with human touch is crucial for effective customer operations. This panel will examine strategies for achieving the optimal balance between automation and human interaction to enhance customer service. Attendees will gain insights into leveraging technology to streamline processes while maintaining personalised and empathetic customer interactions, with key takeaways including best practices for blending tech-driven efficiencies with human-centric approaches to deliver exceptional customer experiences.
Check out the incredible speaker line-up to see who will be joining Darren.
Download The Latest Agenda
