Eleni is a senior customer sales and service leader with 15+ years' experience managing multi-functional teams across multiple sites and countries.
Prior to her current role at APT Travel Group, Eleni worked across various industries, including Finance, Hospitality, FMCG and Fintech. Her previous employers include GE Money, Lion Nathan, and Bega.
Outside the workplace, Eleni is a professional coach and the founder of Leading Confidence (www.leadingconfidence.com.au), a coaching and development service for emerging and established leaders.
Achieving excellence requires a harmonious balance between employee experience and customer experience. This panel will explore strategies for fostering a positive workplace environment that empowers employees while simultaneously enhancing customer satisfaction. Attendees will gain insights into aligning employee engagement initiatives with customer-centric goals, with key takeaways including practical approaches to creating a supportive culture, boosting productivity, and driving superior business outcomes.
Achieving employee success in the modern workplace requires a careful balance of technological tools and human resources. This panel will explore strategies for integrating technology to support and enhance employee performance, productivity, and satisfaction. Attendees will learn about the latest tech trends and tools that can empower employees, along with methods for ensuring that human skills and relationships remain central, with key takeaways including actionable steps for fostering a supportive and efficient work environment.
Discover how organizations can leverage superior customer experience to gain a competitive edge in today's market. This panel will explore strategies, best practices, and case studies demonstrating how exceptional customer experiences drive loyalty, retention, and business growth. Learn practical insights to elevate your customer experience strategy and differentiate your brand in the marketplace.
Check out the incredible speaker line-up to see who will be joining Eleni.
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