CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Elisa Iurato
Chief of Community, Retail & Supporter Experience World Vision Australia
Executive Day: Tuesday 4th March
3:00 PM Fireside Chat | Building Resilience: Contact Centre Crisis Management and Business Continuity
Explore strategies and best practices for crisis management and business continuity in contact centre operations with industry leaders. Gain insights into effective frameworks and lessons learned for ensuring operational stability and seamless customer service during disruptions.
Check out the incredible speaker line-up to see who will be joining Elisa.
Download The Latest Agenda
