CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Hayley McNab
Head of Customer Care The Warehouse Group
Conference Day One: Wednesday 5th March
3:20 PM Panel Discussion | Customer Feedback and Voice of Customer Strategies
In today's competitive market, understanding and leveraging customer feedback is crucial for success. This panel will delve into innovative strategies for capturing the voice of the customer and transforming insights into actionable improvements. Attendees will gain best practices, tools, and techniques for gathering and analysing feedback to drive customer satisfaction and loyalty, with key takeaways including methods to enhance customer experience, boost engagement, and implement data-driven decision-making.
Check out the incredible speaker line-up to see who will be joining Hayley.
Download The Latest Agenda
