CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Jaime Jonston-Smith
General Manager Contact Centre Feros Care
Executive Day: Tuesday 4th March
9:35 AM Panel Discussion | Strategic Vision for Contact Centres: 2025 - 2035
Explore the future landscape of contact centres as we look ahead to 2025-2035. This panel will discuss emerging trends, technological advancements, and strategic insights shaping the evolution of contact centre operations. Gain foresight into key opportunities and challenges and learn how to develop long-term strategies that drive innovation and enhance customer engagement.
Check out the incredible speaker line-up to see who will be joining Jaime.
Download The Latest Agenda
