CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Jim Palmer
Chief AI Officer Dialpad
Jim Palmer is the Chief AI Officer at Dialpad, overseeing AI efforts. His teams manage custom speech recognition (ASR), natural language processing & understanding (NLP/NLU), Generative AI & LLMs, and AI Engineering to power real-time AI features in all Dialpad products at scale. Jim was the Co-Founder and CTO of TalkIQ, which was acquired by Dialpad in 2018, and has since built out the AI team and expertise.
Conference Day One: Wednesday 5th March
9:45 AM Dialpad Case Study | Lessons from Dialpad Ai’s Evolution
AI development is rarely a straight path, and Dialpad’s journey has been no exception. In this session, we’ll take you behind the scenes of Dialpad Ai’s evolution—unpacking surprising twists, unexpected challenges, and the insights that reshaped our roadmap. Through real development stories, data-driven learnings, and key breakthroughs, you’ll gain a deeper understanding of what makes Dialpad Ai unique and why true innovation happens when assumptions are challenged.
Check out the incredible speaker line-up to see who will be joining Jim.
Download The Latest Agenda
