Integrating technology with human touch is crucial for effective customer operations. This panel will examine strategies for achieving the optimal balance between automation and human interaction to enhance customer service. Attendees will gain insights into leveraging technology to streamline processes while maintaining personalised and empathetic customer interactions, with key takeaways including best practices for blending tech-driven efficiencies with human-centric approaches to deliver exceptional customer experiences.

Industry leaders will share strategies and personal experiences in navigating organizational transformation. Discover insights into overcoming challenges, seizing opportunities, and effectively leading teams through periods of change. This session aims to inspire and equip attendees with practical wisdom for guiding their organizations through transformative journeys.