CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Madhu Mazumdar
General Manager, Technology Journey Beyond
Conference Day One: Wednesday 5th March
4:30 PM Panel Discussion | Driving Innovation in Contact Centres: Strategies for Success
Innovation is key to the evolution and success of modern contact centres. This panel will discuss cutting-edge strategies for driving innovation in contact centres, from leveraging new technologies to enhancing agent performance and customer experience. Attendees will learn about the latest trends, tools, and techniques to optimize contact centre operations, with key takeaways including actionable insights for improving efficiency, customer satisfaction, and overall business performance.
Check out the incredible speaker line-up to see who will be joining Madhu.
Download The Latest Agenda
