Meet Our CCW Speakers

Meet The Voices Of CCW ANZ: 2025 Speakers

Angelo Azar
Angelo Azar
Chief Operating Officer
Honey Insurance
Praveen Sasidharan
Praveen Sasidharan
Chief Insurance Services Officer
Allianz
Elisa Iurato
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Lauren Reid
Lauren Reid
Former - Chief Customer Officer
Navy Health
Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
Christopher Douglas
Christopher Douglas
Regional Director – Member Experience, Asia Pacific
Accor Plus
Lucus West
Lucus West
Chief Operating Officer
AutoGuru
Stephen Bond
Stephen Bond
Director Enterprise Project Management
Defence Housing Australia
Brandon Davis
Brandon Davis
Contact Centre Director
Uniting AgeWell
Renee Moore
Renee Moore
Customer Contact Director
Bega Cheese Limited
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Feiselia Tan
Feiselia Tan
General Manager – Data & AI Solutions
Telstra
Emma Hounsell
Emma Hounsell
General Manager Contact Centres – Health Insurance
Bupa
Megan Papadopoulos
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Kelly Mendes
Kelly Mendes
General Manager Shared Services
Pica Group
Emilia Simone
Emilia Simone
General Manager – Customer Experience
Sime Darby Motors
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Darren Lee
Darren Lee
General Manager: National Contact Centre
Oranga Tamariki - Ministry for Children
Cloe Kernick
Cloe Kernick
GM Customer and Market Operations
Energy Queensland
Brendon Deleon
Brendon Deleon
Group Customer Experience Manager & Contact Centre Manager
Westpoint Autos
Jen Harding
Jen Harding
General Manager Engagement Education and Advice
HESTA
Madhu Mazumdar
Madhu Mazumdar
Executive General Manager – Technology
Journey Beyond
Sue Coe
Sue Coe
Head of Operations
RedHealth Independent Medical Assessments
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Aneta Field
Aneta Field
Senior Manager: Customer Support
Honey Insurance
Leon Tsui
Leon Tsui
Manager Assisted Recovery
Accident Compensation Corporation NZ
Jacqueline Karam
Jacqueline Karam
Contact Centre Manager
P&N Bank
Joshua Curtis
Joshua Curtis
Centre Manager – Customer Care
Super Retail Group
Duncan Thomson
Duncan Thomson
ICCC Service Manager
Redland City Council
Brent Sheriff
Brent Sheriff
Manager Customer Operations
Energy Queensland
Chrissy Leong
Chrissy Leong
Member Services Manager
MIPS
Jackie Klus
Jackie Klus
National Customer Experience Manager
eVolt
Catherine Veronesi
Catherine Veronesi
Manager Customer Service
City of Sydney
Marija Licina
Marija Licina
Customer Experience Manager
QTAC
Jay Norman
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Netna Johnstone
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Claudia Grinzi
Claudia Grinzi
Head of Member Services
Flybuys
Hayley McNab
Hayley McNab
Head of Customer Care
The Warehouse Group
Natalie Lane
Natalie Lane
Head of Contact Centre
Greater Bank
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Jaime Jonston-Smith
Jaime Jonston-Smith
General Manager Contact Centre
Feros Care
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service
APT Travel Group
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
Helen Crossan
Helen Crossan
Head of Member Services
Australian Retirement Trust
Adam Waters
Adam Waters
Head of Performance and Planning
CBHS
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
Darren Randall
Darren Randall
Digital Innovation Lead
Bupa Australia & New Zealand
Jane Elley
Jane Elley
Customer Segment Leader
Department of Inland Revenue (New Zealand)
Lara Bellino
Lara Bellino
Customer Experience Team Leader
QTAC
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Lisa Curry
Lisa Curry
Contact Centre Manager -arhi Service
nib Group
Brent Alexander
Brent Alexander
National Manager – Customer Relationship Centre
Beyond Bank
Andrew Carlson
Andrew Carlson
Customer Channels
Medibank
Jim Palmer
Jim Palmer
Chief AI Officer
Dialpad
Laura Horton
Laura Horton
Workforce Planning Manager
Teacher Health
Luke Jones-Power
Luke Jones-Power
Head of Customer Support
Youi Insurance
Vivienne Manapsal
Vivienne Manapsal
Customer Experience Manager
Royal Canin Australia & New Zealand
Hendrik Coetzee
Hendrik Coetzee
Large Enterprise Account Executive
Sprinklr
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care
QuiteLike & Swaggle, Coles Group
Kahlil Gray
Kahlil Gray
Workforce Planning & Analytics Manager, Customer Engagement, Retail Markets
Alinta Energy
Paul Magee
Paul Magee
Director & President
Auraya Systems
Sarvesh Jerath
Sarvesh Jerath
COO
Data GMZ
Kunal Rahalkar
Kunal Rahalkar
CEO
Data GMZ
David Vincent
David Vincent
Partner
CXO2
Sara Elmstrom
Sara Elmstrom
Chief Executive Officer
CXO2
Mike Cha
Mike Cha
Head of Product Management
Sendbird
Richard McQueen
Richard McQueen
Regional Manager for NSW & QLD
Zendesk
Anthony Vine
Anthony Vine
Contact Centre Sales Manager
East Coast Car Rentals
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC
Danni Andrews
Danni Andrews
Customer Experience Manager
Allianz
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
Paul Brennan
Paul Brennan
Learning and Development Specialist
Super Retail Group
Harold Rey P. Ladaran
Harold Rey P. Ladaran
Chief Executive Officer
Splace BPO
Anthony Nguyen
Anthony Nguyen
Senior Manager: Platform & Enablement
Great Southern Bank
Haley Porter
Haley Porter
Quality and Insights Manager
Super Retail Group
Damian Purvis
Damian Purvis
Customer Service Team Lead
Meridian Energy

VIEW THE FULL AGENDA TO SEE WHAT THEY ARE PRESENTING ON!


Customer Contact Week Australia and NZ - 2025 Event Guide

Celebrate a Decade of CX Transformation with us at the STAR on the Gold Coast from 4-6 March 2025:Download the 2025 Customer Contact Week (CCW) ANZ Event Guide! What's inside the guide:A star-studded line-up of industry titans sharing their secrets to C ...

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