We know that where the experience happens isn’t where it starts. So often, we end up treating the symptom rather than the cause – but CX isn’t just a contact centre challenge; it’s a whole of organisation challenge. In this interactive session CXO2 will facilitate a discussion on how to slow down to speed up and make sure you’re working on the things that truly matter to your customers. Join us for great conversations about real life experiences and how our CX blueprint can help diagnose where the true causes are (and what you can do about it).