CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
GET READY FOR CCW 2025!
Get Ready for CCW 2025: Celebrate a Decade of Excellence and Transformation!
In 2025, we are excited to mark ten years of Customer Contact Week in ANZ. This milestone event, focused on ‘empowering human connection through technology’ will honour the progress we've made together in the customer contact industry.
CCW 2025 is more than just a conference – it’s an opportunity to shape the future of customer contact. With a fresh line-up of engaging sessions and insightful discussions, this event will bring together ANZ's top leaders to explore the latest industry trends and use cases.
Join us for a milestone event that not only reflects on ten years of significant achievements but also helps you prepare for the future in this ever-evolving industry. CCW 2025 will provide the insights and connections needed to navigate the next era of customer contact.
Don’t miss the chance to be part of the future of customer contact in ANZ – the journey starts here!
Join us at the STAR on the Gold Coast from 4-6 March with your teams as we celebrate 10 years of CCW in ANZ
CCW 2025 is more than just a conference – it’s an opportunity to shape the future of customer contact. With a fresh line-up of engaging sessions and insightful discussions, this event will bring together ANZ's top leaders to explore the latest industry trends and use cases.
Join us for a milestone event that not only reflects on ten years of significant achievements but also helps you prepare for the future in this ever-evolving industry. CCW 2025 will provide the insights and connections needed to navigate the next era of customer contact.
Don’t miss the chance to be part of the future of customer contact in ANZ – the journey starts here!
Join us at the STAR on the Gold Coast from 4-6 March with your teams as we celebrate 10 years of CCW in ANZ
First 50 Speakers for 2025 Announced!
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Natalie Lane
Head of Contact Centre
Greater Bank
Michael Danswan
Customer Experience Manager
Essential Energy
Mei-Ling Cheong-Nepia
Head of Service & Operations
Australian Ethical Investment
Marija Licina
Customer Experience Manager
QTAC
Luke Hutchinson
Director Student Experience
TAFE SA
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Katherine Nestor
Head of Customer Experience and Loyalty
We Lysn
Jackie Klus
Manager Customer Experience Customer Driven Service
eVolt
Helen Crossan
Head of Member Services
Australian Retirement Trust
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Emma Hounsell
General Manager Contact Centres – Health Insurance
Bupa
Emilia Simone
General Manager – Customer Experience
Sime Darby Motors
Daniel Vollmer
Head of Customer Service
Country Road Group
Cameron Pethybridge
Head of Contact Centre
Compassion Australia
Brent Sheriff
Manager Customer Operations
Energy Queensland
Brandon Davis
Contact Centre Director
Uniting AgeWell
Ben Abrew
Global Operations Manager,
AGL
Annie Brett
Head of Customer Contact Centre
Great Southern Bank
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
BECOME A CCW SPONSOR
Elevate your brand and forge valuable connections at CCW 2025, the premier customer contact event in Australia & New Zealand. As a sponsor or exhibitor, you'll gain unparalleled access to a highly engaged audience of industry leaders, decision-makers, and CX professionals.
Showcase your innovative solutions, build brand awareness, and position yourself at the forefront of the evolving customer experience and contact centre landscape. Don't miss this opportunity to connect with the brightest minds in CX and shape the future of the industry!
Check out the event highlights!
Relive the magic of Customer Contact Week ANZ 2024! This showreel captures the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. Get excited for the future! We're gearing up for an even bigger and better 10th anniversary celebration in 2025!
2025 Sneak Peak
100+ Expert Speakers
Diamond Disco & CCW Awards
Executive Leaders Day
CCW Time Capsule
Deep Dive Tracks & Big
Ideas Stage
Technological Solutions Showcase
What you missed at CCW 2024
50+ ANZ Leaders On Stage
CCW 2024 brought an electric line up of speakers, sharing insights from different industries across use case presentations, engaging panel discussions and interactive roundtables. With real business insights and actionable takeaways, this years line up delivered real learning opportunities for attendees.
CCW Excellence Awards
Industry excellence was celebrated with 6 prestigious Awards at our Stars in Their Eyes Awards night. Filled with unforgettable flair and sparkle, the 2024 Awards were a beacon to success stories and celebration
Most Interactive CCW (Yet!)
CCW 2024 had an unprecedented level of engagement and participatory experiences, with over 100 audience questions, 250 poll votes and 10+ hours of engaging networking time!
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW 2024!
The Industry's Most Exciting Night of the Year!
The 2024 CCW Excellence Awards Night was a resounding success, bringing together the brightest minds and most innovative companies in the customer contact industry.
Held on February 29th, the evening glittered with recognition and celebration as we honoured the teams and individuals who are pushing the boundaries of customer experience (CX).
From award-winning contact centers to ground-breaking technological advancements, the night showcased the incredible talent and dedication shaping the future of CX.
A Five Star Event! See what our attendees are saying:
The event was amazing most of all due to the great people - organizer team and attendees. That said, the topic, the venue, and the setting were also world class. I would recommend your event to any customer-focused organization and professional!
CCW 2024 was a powerhouse of great speakers, diverse and relevant content, and helpful vendor support. It was great to be in a room full of people passionate about the customer experience, and I learnt a lot to take back to my business. Can’t wait for CCW 2025!
The CCW team did an amazing job organising and executing the event. All the sessions were well thought of and as an attendee I was able to learn so much. I also enjoyed networking and meeting leaders from across the contact centre industry
Had the most wonderful time at Customer Contact Week Australia and NZ last week. It was so invigorating to be around so many like-minded, #customercentric people! There were so many insightful speakers, fantastic insight into the future of customer service with #AI, so many different perspectives and industries, and I met the best people!
Unforgettable Experiences at #CCWEEKAU
2025 Sponsors and Partners
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