Asia's #1 Regional Customer Contact Event
September 02 - 05, 2025
| Grand Copthorne Waterfront Singapore
Unlocking the Future of Customer Connection: Turning AI Investment into Impact and Efficiency in a Cost-Conscious World
In an era defined by economic volatility, global disruption, and rising customer expectations, contact centres are under pressure to do more with less—faster, smarter, and more human than ever before.
As geopolitical shifts impact supply chains, talent pools, and digital investment priorities, Asia’s customer contact leaders are doubling down on AI, automation, and operational resilience to stay ahead. With 70% of organisations planning to adopt third-party AI tools and nearly a third focusing on omnichannel excellence, the region is rapidly evolving into a global CX innovation hub.
The 16th Annual CCW Asia 2025 is where that transformation comes to life. Join 400+ customer contact, service, and CX leaders in Singapore this September to explore cutting-edge tools, data strategies, and human-centred innovations that drive loyalty, reduce costs, and build trust in a fast-changing world. Discover insights from Asia’s leading visionaries, practitioners, and innovators while collaborating with your peers to deliver exceptional value through proactive service and human-centred excellence.
As geopolitical shifts impact supply chains, talent pools, and digital investment priorities, Asia’s customer contact leaders are doubling down on AI, automation, and operational resilience to stay ahead. With 70% of organisations planning to adopt third-party AI tools and nearly a third focusing on omnichannel excellence, the region is rapidly evolving into a global CX innovation hub.
The 16th Annual CCW Asia 2025 is where that transformation comes to life. Join 400+ customer contact, service, and CX leaders in Singapore this September to explore cutting-edge tools, data strategies, and human-centred innovations that drive loyalty, reduce costs, and build trust in a fast-changing world. Discover insights from Asia’s leading visionaries, practitioners, and innovators while collaborating with your peers to deliver exceptional value through proactive service and human-centred excellence.
Be at Asia's #1 Regional Customer Contact Event!
70%
Across the region’s contact centres are planning to invest in AI tools through 3rd party vendors
27%
of them plan to enhance their customer and user experience across channels
24%
are looking at enhancing data collection, utilisation and storage
10%
are exploring a transition to a virtual - or hybrid contact centre model
What's Unique about Customer Contact Week Asia 2025
Running in its 16th year, CCW Asia is the longest and most established gathering for leaders in the contact centres, customer service, customer support and customer care functions
Gain access to regional leaders from Asia - Singapore, Malaysia, Philippines, Indonesia, Thailand and more - as we leverage Singapore's position as Asia's innovation and business hub
Holistic Focus on Regional Challenges - Unlike other events, CCW Asia combines localised insight with global best practices, as you get to hear from HP, Foodpanda, Malaysia Airlines, PT Indonesia Ferry and many more
Learn practical know-hows and insights from cross-industry leaders - Banking and Finance, Telcos, Retail, Healthcare and more
CW Asia is part of the largest global network of over 200,000+ members in our communities - CCW Digital and CX Network
2025 Speakers
Bhavani Mishra
Senior Director, Operations
foodpanda
Babul Balakrishnan
Head of Customer Care
Thunes
Jiahao Yee
SEA Customer Journey Partner
Maersk
Eduardo Imperial
Head of Service Management Asia
Vodafone
Satish Bettadapur
Vice President and Global Head for Customer Care
HP
Febriani Rossa Tea
Assistant Vice President, Contact Channel Management
Sinar Mas Land
Anjali Kalia
Assistant Vice President - Digital Excellence
IHH Healthcare
Aminudin Zainodin
Head Customer Centricity
AFFIN Group
Nikhil Godbole
Group Head of Customer Service
Jupiter Money
Windy Sustia Andale
Vice President Customer Services
PT Indonesia Ferry
Giridhar Vemuganti
Vice President - Chief People and Customer Service Officer
Tata Cliq
Suchaya Tumcharoensriwong
Chief Finance and Operations Officer
NocNoc
Jose Antonio Vasco
Head Senior VP Operations Group
Metropolitan Bank & Trust Co.
Jonathan Lim
Director of Transformation Program Office
Singapore Pools
Raynu Niyomdechar
Former Chief Operating Officer
FWD Insurance
Nizam Agil
Vice President Customer Service
DHL International
2024 Sponsors & Exhibitors
If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!
CCW is the World’s Largest Customer Contact Event Series
The 14th Annual Contact Centre Week Asia, is an extension of the 19th Annual Call Center Week from Las Vegas USA!
Access Your Market’s Top Decision Makers
CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Operations, Service Delivery and more.
Demonstrate your Expertise and Product Excellence
Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.
Branding and Product Positioning
CCW is Asia's #1 Regional Contact Centre event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!
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QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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