Customer contact functions traditionally focus on reactive support, but this is now a dated concept. As customers enjoy easy access to information across multiple channels, customer contact functions need to adapt and provide proactive service to retain their competitive advantage.
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
· Digitising core processes and workflows to automate repetitive tasks and improve efficiency
· Enhancing customer engagement through digital and physical channels
· Embracing a culture of innovation and continuous improvement to stay ahead of competition
The region's customer contact functions not only face the interesting challenge of delivering service to a multi-cultural customer base, but need to also manage the delicate balance of optimised workforce and seasonal customer demand. How can customer contact leaders navigate through the peaks - and lulls - while maintaining cost-effectiveness and productivity?
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
"A happy customer is a returning customer" - this is a mantra that is ever more important in an era of economic uncertainty where customer contact functions are expected to demonstrate cost-savings and revenue-generation potential. The focus on improved customer engagement and satisfaction contributes to stronger customer advocacy; thereby improving business success.
· Exploring user-centric design in creating self-service platforms tailored for B2B customers
· Using intelligent chatbots within corporate customer support portals for real-time assistance and self-service options
· Discuss the importance of ongoing monitoring, feedback loops, and agile development methodologies to continuously improve self-service offerings
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!