Think you know AI? You likely aren’t doing it right. Join us to cut through the AI clutter, conquer information overwhelm, & take real steps to supercharge your customer contact with AI. We are product agnostic, so let us show you the power behind the best tech out there.

• Revolutionising Customer Contact with AI: Discover how AI is changing the game beyond chatbots. Get the lowdown on cutting-edge tools like avatars for personalised customer interactions, AI-driven customer calls, & smart automation systems. · 
• Cracking the AI Genius Gridlock: We’ll slice through the buzz & get to the good stuff. Learn how to use leading AI technologies in your everyday life, not just for writing, but research, financial analysis, & even some of the really fun stuff out there. · 
• AI Tools in Action: See how advanced chatbots are going to transform customer experiences, & what you should know about how they can be your best ally, learning & improving to keep up with customer needs. · 
• Success Stories That Inspire: No fluff, just the real deal. We’ll showcase companies that are already utilising AI for customer contacts, & we’ll give a window into their secret sauce. Learn how to use AI internally to help your teams answer questions they need to service customers or do their job. · 
• Interactive Experience: Jump into live demos & interactive sessions. Watch AI tools in action & see firsthand how they can revolutionise your customer contact strategy.
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Dominique Rose Van-Winther

Chief Executive Officer
Final Upgrade AI

See Bio

We will break out into a friendly roundtable session to exchange and share key takeaways and actionable points on your learnings from the workshop. Let's learn and grow together!

Take a break and use this time to network with your fellow industry peers!

Equip companies with the tools & strategies to embrace AI, stay ahead of the curve, & transform customer contact functions. Where do you start with your company’s transformation, how do you empower your teams to use the latest & greatest, & stay ahead of the curve with new tech.

• AI Transformation Blueprint: Explore the difference between proactive & reactive AI adoption. Get the scoop on what makes a winning AI strategy & how to bring tools into your business.
• Cutting-Edge Tools & Tactics: Dive into must-have AI tools for conversational interfaces, building chatbots, & cognitive computing. Hear our take on success stories from leaders, including AI for predictive customer service & personalised experiences. · 
• Real-World Success Stories: Deep dive into real-life examples of AI triumphs. Learn who’s leading the pack & why they’re winning, with detailed breakdowns of their AI tech stacks & implementation strategies. Examples like how Klarna replaced 700-customer service agents with AI, & customers were over the moon about the change. Or what Oscar did on automating insurance claims that resolved 50% of escalations. · 
• Planning for AI Success: Map out how AI can revolutionise your contact center, support, & service functions. Join an interactive planning session to visualise AI in your business. · 
• Interactive Experience: Dive into live demos & hands-on sessions. See the power & potential of AI tools up close & personal, & learn how to make them work for you.

Dominique Rose Van-Winther

Chief Executive Officer
Final Upgrade AI

See Bio

We will break out into a friendly roundtable session to exchange and share key takeaways and actionable points on your learnings from the workshop. Let's learn and grow together!