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Customer Contact Week Asia 2025 Preliminary Agenda

Customer Contact Week Asia 2025 brings together industry experts to explore the future of customer engagement in a rapidly evolving Asian market. Discover strategies to build high-performing contact centre teams, deliver exceptional customer experiences, and harness the power of AI to opti ...

Sponsor Information

Customer Contact Week Asia 2025 Sponsorship & Exhibition Guide

Take Your Brand to the Forefront of Customer Centricity at CCW Asia 2025 The contact centre landscape is rapidly changing. Customer Contact Week Asia (CCW) is Asia's #1 platform for contact centre leaders, empowers you to stay ahead of the curve.This is your chance to:Reach key decision-makers: Connect with industry...

CCW Asia 2024 Post Show Report

Customer Contact Week Asia 2024 brought together industry leaders to explore the future of customer service. This pivotal event highlighted the urgent need to shift from reactive to proactive service models.Discover how top organisations are transforming their customer experience (CX). Learn about the key trends shaping the industry.Don't miss out...

CCW Asia 2024 Attendees Snapshot

Catch a glimpse of the accounts and the job titles that will be at the event!

Polling and Benchmarking Report 2023

Our Regional Customer Service and Operational Leaders recently convened to delve into critical customer contact issues. Here are some key takeaways from our discussion: Challenges Customer Contact Function faces when adopting data and analytics Top-ranked technologies respondents plan to adopt within the next 3 years Top industries that are focusing...

Featured Download

How to Shift from Reactive to Proactive Customer Service?

Traditionally, customer service has focused on delivering reactive support to customer needs on the channels of their choice. However, wi ...

CCW 2024 Techbook Guide

In the era of digital-first interactions, the demand for seamless, accurate, and user-friendly customer service is higher than ever. As organizations strive ...

Navigating Customer Demand: The Tri-Factor Approach for Agile Contact Centers in Asia

Customer contact centres in Asia face a unique challenge: excelling in a market rich in cultural diversity. This report dives into how these centres are adapting to meet the ever-changing demands of customers across a complex tapestry of languages, customs, and traditions.The key to succes ...

CCW Asia 2024 Attendees List

Catch a glimpse of the accounts and the job titles that will be at the event!

Avoiding Pitfalls When Choosing Chatbots In 2024

Across industries chatbots are adapting to meet consumer needs, reflecting human behaviors modeled by the most experienced agents to create an ef ...

Driving Contact Centre Excellence

Despite the proliferation of contact channels available to customers nowadays, call centers have never gone anywhere. In fact, they’re only growing in popula ...

3 Drivers of Change in Philippines Call Centres & BPOs

Struggling to keep up with rising customer expectations and fierce competition? The future of contact centers is here, powered by Intelligent Automation (IA ...

Contact Centres moving to Cloud Special Report: Contact Center Change Management

Businesses are doubling down on customer service investments, digital transformation, remote work, and cloud technology at an unprecedent ...

3 Ways AI Can Solve Customer Contact Problems

What does the future of automation look like for the world of customer care? To truly revolutionize how we approach customer contact strategy, we need ...

4 Ways Your Customer Contact Functions Can Generate Revenue

Did you know that 96% of customers believe that excellent customer service is what results in trust? With numbers like that, it's no wonder that customer care ...

Customer Service Excellence Benchmarking Report 2023

Is your Company as Good as they Think at Customer Experience? Find out now in our Customer Service Excellence Benchmarking Report. This report in ...

Top Skills Contact Centre Needs Interview

Rapidly changing consumer demand has made it necessary for contact centres to update themselves to keep up and continue to provide exemplary service to their customers.< ...

Winning in the Digital Economy

In today’s increasingly virtual world, customers are demanding more than ever before from the companies competing for their hearts, minds, and wallets. To win in this new digital economy — where trust and connection are currency — it is imperative to build authentic relationships across ...

Personalizing Self-Service Experiences

In practice, self-service is a major source of frustration. The traditional IVR has long been the epitome of inefficiency, and sati ...

The Future of Customer Engagement Hubs in Asia

Contact centres have long been the primary point of connection between a brand and its customers - but expectations are changing. Standards for excellent customer service are increasing, and since the pandemic erupted across the globe, enterprises must learn to navigate a new normal. T ...

Content Moderation & CX in the Age of the Metaverse

Customer expectations for Web 3.0 are sky-high. The emerging metaverse signifies a major shift in how consumers spend time and money. The next ...

Generating Revenue Through The Contact Center

By blurring the lines between an innovative virtual experience and a hands-on in-person interaction, customers have set a precedent that requires seamless, reliable, and effective support at every touchpoint. With customers no longer differentiating between a digital or traditional service experi ...

Building Customer Lifetime Value via Contact Center

Many organizations have traditionally viewed each interaction a customer had with a brand as exactly that, a single inquiry, ticket, or conversation. However, businesses today need to view each interaction with a consumer as an opportunity to improve customer lifetime value (CLV). Custo ...