Meet the 2025 Speakers

Speakers

Bhavani Mishra
Bhavani Mishra
Senior Director, Operations
foodpanda
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Care
Thunes
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone
Satish Bettadapur
Satish Bettadapur
Vice President and Global Head for Customer Care
HP
Febriani Rossa Tea
Febriani Rossa Tea
Assistant Vice President, Contact Channel Management
Sinar Mas Land
Anjali Kalia
Anjali Kalia
Assistant Vice President - Digital Excellence
IHH Healthcare
Aminudin Zainodin
Aminudin Zainodin
Head Customer Centricity
AFFIN Group
Nikhil Godbole
Nikhil Godbole
Group Head of Customer Service
Jupiter Money
Windy Sustia Andale
Windy Sustia Andale
Vice President Customer Services
PT Indonesia Ferry
Giridhar Vemuganti
Giridhar Vemuganti
Vice President - Chief People and Customer Service Officer
Tata Cliq
Suchaya Tumcharoensriwong
Chief Finance and Operations Officer
NocNoc
Jose Antonio Vasco
Jose Antonio Vasco
Head Senior VP Operations Group
Metropolitan Bank & Trust Co.
Jonathan Lim
Jonathan Lim
Director of Transformation Program Office
Singapore Pools
Raynu Niyomdechar
Former Chief Operating Officer
FWD Insurance
Nizam Agil
Nizam Agil
Vice President Customer Service
DHL International

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