Meet the Speakers

Conference Chairperson

Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra

Advisory Board Members

Darko Popovic
Darko Popovic
Chief Operations Officer
Multitude Bank
Maple Chang
Maple Chang
Director of Customer Contact Centre
CPF Board
Jacque Lim
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Chann
UOB
Rajendran Gunaratnam
Rajendran Gunaratnam
Head of Contact Centre Operations
U Mobile
Martin Head
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Philip Joseph
Philip Joseph
Senior Vice President Customer Experience & Service Operation
PT. Indosat Tbk
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group

Speakers

Bhavani Mishra
Bhavani Mishra
Senior Director, Operations
foodpanda
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group
Chin Kiat Teo
Chin Kiat Teo
Senior Vice President, Regional Channel Experience
Lazada
Amelia Bones
Regional Customer Support Lead, APAC
Wise
Sundar Arumugham
Sundar Arumugham
Director - Customer Care Strategy & Innovation
HP
Rex Chua
Rex Chua
Director, Service Experience Centre
Inland Revenue Authority Singapore (IRAS)
Syarif Lee
Syarif Lee
Regional Head, Live Channel Experience
Lazada Group
Jackson Tan
Jackson Tan
Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice
FairPrice Group
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store SG & MY, The Store House HK)
Andrea Linander
Andrea Linander
Group Customer Experience Lead
bolttech
Martin Head
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Care
Thunes
Philip Joseph
Philip Joseph
Group Head, Customer Engagement
Indosat Ooredoo
Bharati Amarnani
Bharati Amarnani
Global Customer Support Director
Coda Payments
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk
Dominique Rose Van-Winther
Dominique Rose Van-Winther
Chief Executive Officer
Final Upgrade AI
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone
Martin Taylor
Martin Taylor
Deputy CEO
Content Guru
Louis Teoh
Louis Teoh
Regional Director, Commercial Operations
Genesys APAC
Sanjay Gupta
Sanjay Gupta
VP, Sales, South Asia and Middle East
NICE
Jessie Hoong
Jessie Hoong
Managing Director
novomind APAC
Saurabh Chandre
Saurabh Chandre
Associate Vice President, CCS-Customer Interaction Suite
Tata Communications
Anupong Tasaduak
Anupong Tasaduak
Chief Commercial Officer
NocNoc
Prabhakar Bisen
Prabhakar Bisen
Chief Operations Officer
IGT Solutions

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