Anjali Kalia

Assistant Vice President - Digital Excellence IHH Healthcare

Main Conference Day 1 - Wednesday, 3 September 2025

2:10 PM Roundtable B | Unlocking the Power of Data: Turning Insights Into Actionable Strategies

AI is here to stay and there’s only one question on all of our minds: will it sit beside us or take our place? Just like technology evolves, so do customer expectations. Why would your customers settle for poor service when they can get an efficient, personalised experience at the hands of your competitors’ AI Agents? Leaps in AI are opening infinite possibilities in personalisation, intelligent routing, and organisational optimisation every year, yet has the time really come to replace the worker with the machine?

Join Martin Taylor, Deputy CEO and CO-Founder of Content Guru to discover how to effectively use AI in your contact centre operations, debunking the myths whilst providing actionable and profitable insights. Don’t be left behind. Explore what the future holds for your contact centres.

Check out the incredible speaker line-up to see who will be joining Anjali.

Download The Latest Agenda

In Partnership With :

CCW Digital

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