Anupong Tasaduak

Chief Commercial Officer NocNoc

Pre-Conference Workshop Day - Tuesday, 16 July 2024

1:40 PM Monitoring Channel Performance and Omnichannel Effectiveness

  • Reviewing key metrics for each communication channel, such as email response times, social media engagement, and chatbot interactions
  • Analysing channel performance data to identify trends, compare channel effectiveness, and optimise resource allocation across channels
  • Evaluating customer journeys across multiple channels to identify friction points, improve seamless transitions, and enhance the overall experience

Main Conference Day 1 - Wednesday, 17 July 2024

4:50 PM Accelerating Chat Commerce and E-Commerce: Enhancing Efficiency and Optimization with Consultants for NocNoc Home Solutions

  • The connection between happy, healthy agents and positive customer interactions. Factors like stress levels, burnout, and how they impact customer service quality
  • Work-life balance initiatives, stress management techniques, and creating a positive work environment
  • Fostering a culture of support within the contact center

Check out the incredible speaker line-up to see who will be joining Anupong.

Download The Latest Agenda

In Partnership With :

CCW Digital

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

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