Babul leads the Customer Experience Operations team at Thunes, where he and his teams juggle everything from proactive pep talks to reactive rescues, all in the name of stellar service and customer loyalty. He’s not just about following the playbook; Babul thrives on flipping the script to find new, better ways to engage customers. Alongside his knack for navigating the customer service world, Babul was also at the ground floor of two start-ups within DPDHL, proving he’s no stranger to building something from scratch—sometimes with nothing more than a good idea and a lot of coffee.