Giridhar Vemuganti

Vice President - Chief People and Customer Service Officer Tata Cliq

Main Conference Day 2 - Thursday, 4 September 2025

11:30 AM Panel Discussion | Governing the Future of AI in Customer Service

Market research forecasts that AI in customer service is expected to save businesses $80-billion globally by 2026, with 69% of customers expecting conversational AI experiences by a similar timeframe. With adoption of AI projected to accelerate – for customers and businesses – how can Contact Centre and Customer Service leaders ensure these practices are managed properly? 

  • Discussing governance strategies to ensure ethical and responsible AI implementation 
  • Exploring how to manage risks, including bias, compliance, and unintended consequences of AI 
  • Aligning governance frameworks with organisational goals and customer expectations 
  • Hearing from experts about balancing innovation with regulation in an AI-driven CX landscape 

Check out the incredible speaker line-up to see who will be joining Giridhar.

Download The Latest Agenda

In Partnership With :

CCW Digital

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