Jacque is a chartered quality & CX Professional, and has been piloting digital, loyalty and omni channels super affluent servicing since 2004. A Customer Experience curator, appointed judge for yearly Customers Centricity Top Performers Awards and often featured as key speaker for many Customer Experience conferences. She has over 18 years of expertise in curating the best operations and customer experiences across business segments from financial, aviation, loyalty, travel medical and security, telecommunications, super affluent lifestyles regionally and globally. She has also piloted many successful initiatives on VOC, NPS, CSAT, loyalty programs, value added services, retention, product development and digital servicing for MNC companies such as American Express, International SOS, Aspire Lifestyles and AirAsia.