Jose Antonio Vasco

Head Senior VP Operations Group Metropolitan Bank & Trust Co.

Main Conference Day 1 - Wednesday, 3 September 2025

9:00 AM Panel Discussion | Driving Exceptional Customer Journeys Amid Disruption

Businesses understand over 60% of customers have higher expectations and standards when it comes to customer service, with over 70% willing to switch over to competitors with just a single negative experience. In this panel discussion, contact centre and customer service leaders will discuss best practices in balancing customer expectations, business needs and workforce management. 

  • Exploring how businesses can deliver exceptional customer journeys in the face of economic and technological disruption 
  • Discussing the role of leadership in fostering innovation while driving operational excellence and team empowerment 
  • Addressing the balance between human interaction and AI-driven engagement for meaningful customer connections 

Check out the incredible speaker line-up to see who will be joining Jose Antonio.

Download The Latest Agenda

In Partnership With :

CCW Digital

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