Martin Head

General Manager, Customer Support Innovation FUJIFILM Business Innovation

Martin has established a background in support, services and development of software solutions in the compliance accounting and imaging industries over the past 28 years. Based in Australia and Singapore, he has been responsible for the international deployment of service solutions for customers across the Asia Pacific region. In his current position of GM Customer Support Innovation at FUJIFILM, Martin is responsible for Customer Experience, Regional Technical Support, and the benchmark Online Support platform that attracts more than 5.8 million customer visits each year.


Main Conference Day 2 - Thursday, 18 July 2024

10:00 AM Implementing Technology Solutions for Proactive Support Automation

  • Employing chatbots, virtual assistants, and AI-powered tools to handle routine inquiries and provide 24/7 support
  • Leveraging sentiment analysis and feedback tools to monitor customer sentiment and identify areas for proactive improvement
  • Utilising predictive maintenance technologies to anticipate potential service disruptions and proactively notify customers

1:50 PM Building a B2B Self-Service Powerhouse for Seamless Customer Engagement

·        Exploring user-centric design in creating self-service platforms tailored for B2B customers

·        Using intelligent chatbots within corporate customer support portals for real-time assistance and self-service options

·        Discuss the importance of ongoing monitoring, feedback loops, and agile development methodologies to continuously improve self-service offerings

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda

In Partnership With :

CCW Digital

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