My career has encompassed the development & implementation of CX strategy, building & leading high-performing and multi- national teams, driving digital and transformation, contact centre leadership, driving process improvements and staff training & mentoring.

I have proven ability to successfully manage key stakeholders as well as cross organisational coordination with strong communition, negotiation and presentation skills which is key to any successful Leader. One of my earliest career milestones was to re imagine the customer experience for Ooredoo Myanmar where I implemented a multi-tier strategy to enable internal and external transformation. The result did not just redefine Customer Experience in Myanmar recording strong NPS and CSAT scores annually, but the approach became a benchmark for CX excellence within the APAC region.

I am a strong advocate for Digital CX , I have built a solid record of introducing unconventional and continuous improvement to create a digital workplace in customer experience and operations.My contributions to the industry have also been recognized by reputable awards,with the most recent "Best User Experience Indonesia Award for WhatsApp Bot in September 2022 and Silver Award for "Best Use of Social Media" in September 2021 which acknowledges the achievement Digital CX across the APAC region.

Aside from innovating the customer experience journey, I also possess deep market experience in: •Leading various functions across the entire CX spectrum, leading Contact Centres (incl. BPO), Digital & Social incl.Omnichannel, Retail Stores, SIM Card registration and compliance, Post-paid - Activations, Credit & Collections for Consumer & Enterprise. •Develop strategic approaches to gain insights from VoC and uniting this data to identify gaps for improvement to enhance the overall CX for the organisation •Working with cross-functional decision makers from Marketers, IT, UX and other key stakeholders- to put into place an actionable online strategy that capitalizes on applications, digital platforms including AI to nurture the growth for digital appetite •Design, manage, and streamline customer operations and processes to develop an agile & responsive customer service operation(s) •Shape internal business processes to accelerate the transformation of an agile CX workplace which involves workforce upskilling I am very excited about what future possibilities lie in the customer experience industry, the opportunities for innovation and transformation and defining a marvellous customer experience are endless.