Philip Joseph is the Senior Vice President for Customer Experience & Service Operation for Indosat Ooredoo, a Telecommunications provider in Indonesia. Having had more than 24 years of experience in the telecoms sector in Malaysia and Internationally , he started his career in Malaysia with Celcom, Axiata and has worked in countries such as Tanzania, Afghanistan, the Maldives, Myanmar and now in Indonesia since 2019 In September 2019 , Philip was shortlisted as one of the Top 25 CX Leader Award Finalist “ by MyCustomer and in 2020 , Philip won the Gold Award for Best CX Personality in Asia for shaping Customer Experience in Asia by IQPC and CX Network