With over 17 years of experience in contact centre primarily in Banking and Finance Industry, I have covered Operations, Workforce Management, Vendor Management and Learning and Devolopment (L&D). My years of knowledge has help me grow my portfolio from managing small specialist teams to large contact centre within Banking and finance, Insurance and also Telecommunication industry. Being customer centric, I open come up with out of the box solutions driven by numbers and customer behavior. Being in the people business, I am a qualified NLP practitioner.