Raynu Niyomdechar

Former Chief Operating Officer FWD Insurance

Main Conference Day 1 - Wednesday, 3 September 2025

4:50 PM Panel Discussion | Maximising the Value of Omnichannel Strategies to Drive Seamless Customer Journeys

Customers who engage with companies across multiple channels have a 30% higher lifetime value than those who only leverage one – making a seamless and standardised omnichannel strategy the strongest foundation across any customer service strategy.  

  • Mapping customer journeys to identify opportunities for seamless omnichannel engagement 
  • Harnessing data to unify touchpoints and eliminate silos in the customer experience 
  • Exploring challenges of implementing and scaling omnichannel strategies in dynamic markets 
  • Sharing success stories of brands creating frictionless, unified customer journeys 

Check out the incredible speaker line-up to see who will be joining Raynu.

Download The Latest Agenda

In Partnership With :

CCW Digital

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