• Discover how HP has successfully deployed AI solutions such as case summarisation and knowledge GPT, enabling seamless, real-time translations across 40-50 languages 
• Learn how HP’s customer service strategy integrates unassisted solutions like chatbots, alongside empowering human agents for complex troubleshooting 
• Explore the journey of prioritising investments and tailoring CX strategies to customer profiles, including tech-savvy audiences who prefer self-service over traditional phone support 
• Gain insights into the measurable productivity improvements and customer adoption trends brought about by their AI-enabled service transformation 

Market research forecasts that AI in customer service is expected to save businesses $80-billion globally by 2026, with 69% of customers expecting conversational AI experiences by a similar timeframe. With adoption of AI projected to accelerate – for customers and businesses – how can Contact Centre and Customer Service leaders ensure these practices are managed properly? 

• Discussing governance strategies to ensure ethical and responsible AI implementation 
• Exploring how to manage risks, including bias, compliance, and unintended consequences of AI 
• Aligning governance frameworks with organisational goals and customer expectations 
• Hearing from experts about balancing innovation with regulation in an AI-driven CX landscape