Syarif Lee

Regional Head, Live Channel Experience Lazada Group

Main Conference Day 2 - Thursday, 18 July 2024

11:50 AM Embracing Agile Methodologies for Efficient Contact Centre Operations

  • Adopting agile methodologies to break down complex projects into manageable sprints, enabling rapid iteration and adaptation to changing demands
  • Fostering a culture of experimentation and continuous improvement to encourage testing of new ideas and processes, leading to optimised operations
  • Making use of data analytics and feedback loops to measure the impact of changes and continuously refine agile practices, ensuring alignment with customer needs 

Check out the incredible speaker line-up to see who will be joining Syarif.

Download The Latest Agenda