• Discover how ASDP revolutionised ferry travel with the launch of the Ferizy online ticketing platform, enabling passengers to book tickets up to 60 days in advance from anywhere 
• Explore how ASDP enhanced accessibility by introducing an omnichannel contact centre integrated with IVR and AI to provide seamless customer support 
• Learn about the transformative impact of digital tools in simplifying the customer journey, increasing efficiency, and driving convenience for ferry passengers 
• Gain insights into the challenges and successes of implementing digital transformation in a traditionally offline industry 

Customers who engage with companies across multiple channels have a 30% higher lifetime value than those who only leverage one – making a seamless and standardised omnichannel strategy the strongest foundation across any customer service strategy.  

• Mapping customer journeys to identify opportunities for seamless omnichannel engagement 
• Harnessing data to unify touchpoints and eliminate silos in the customer experience 
• Exploring challenges of implementing and scaling omnichannel strategies in dynamic markets 
• Sharing success stories of brands creating frictionless, unified customer journeys