Asia's #1 Regional Customer Contact Event

Above and Beyond Customer Experience Excellence:
The Power of Customer Contact Hubs & Staying Ahead of the Curve

*Held concurrently with the Customer Contact Week Asia - Main Conference Day One

Wednesday, 17 July 2024 | One Farrer Hotel, Singapore

In today's hyper-competitive market, CX has become the ultimate battleground. Businesses are no longer competing solely on product or service; they are vying for customer loyalty through exceptional interactions. Understanding how contact centres serve as crucial touchpoints for customers is no longer enough. Leaders need now know how to leverage these hubs as strategic assets, shaping perceptions and fostering brand advocacy.

This Boardroom session tackles this critical issue head-on. By discussing strategies for personalised, seamless, and omnichannel experiences, you will gain the knowledge to exceed customer expectations and build lasting relationships.

In this exclusive and interactive CX Leaders Boardroom session, we bring together the region’s CX and customer contact leaders to explore strategies in delivering exceptional experiences that go beyond meeting customer expectations. This interactive session fosters insightful discussion and equips you with the knowledge and strategies to stay ahead of the curve in the ever-competitive CX arena, leaving your competitors in the dust. 

Wednesday, 17 July 2024

11:00	Welcome & Networking Light refreshments will be provided from the Networking Morning Break at CCW Asia
11:30	Boardroom Discussion Above and Beyond Customer Experience Excellence: The Power of Customer Contact Hubs & Staying Ahead of the Curve Exploring how contact centers serve as crucial touchpoints for customers Shaping customers’ perception of the brand and influencing loyalty Discussing strategies for delivering personalised, seamless, and omnichannel experiences that exceed customer expectations Saurabh Chandre, Associate Vice President, CCS-Customer Interaction Suite, Tata Communications
12:20	Closing Remarks & Summary of Discussion
12:30	End of Discussion and Start of CCW Asia Networking Lunch Leaders will head back to the CCW Asia main exhibition hall to enjoy their lunch break

Sponsored By:

A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world’s cloud giants.

Website: www.tatacommunications.com