2018 Customer Experience Automation - Expert Interview with Erin Van Remortel, Executive Partner Customer Experience Design at Verizon Enterprise Solutions

Erin Van Remortel is a certified Customer Experience Professional (CXPA), Lean Six Sigma Black Belt and respected CX thought leader at Verizon Communications, a leading provider of wireless, fiber-optic and global network services. As a Customer Experience Strategist, Erin partners with Verizon’s largest enterprise clients to articulate, design, and implements their Customer Experience strategy and vision. Prior to this role, Erin spent several years listening to, analyzing and sharing the voice of Verizon’s Enterprise customers with leaders across the business to inspire empathy, drive customer-centric process improvements and deliver experiences that create loyal and happy customers.

Customer Management Practice's Principal Analyst, Ryan Gaviria, speaks further with Erin about her unique philosophy, career journey and deep passion for customer experience.

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