Media Center

Special Report: CX Automation

Brought to you by CCW Digital, automation is becoming a leading talking point within the customer contact community. 85% of businesses are planning to use automation to improve contact center performance this year, and 30% say that it will play a significant role in performance management. Here’s 5 best practices...

5 Steps to Jump Start Your Automation Strategy

Most of us are aware the internal and external benefits of automation to any organization are incredible: faster processes, elimination of mindless and repetitive work, churn reduction, increased employee creativity, greater accuracy, and increased savings and profits. While all of these benefits are certainly desired, undoubtedly, several puzzling questions often...

2018 Customer Experience Automation Anticipated Attendee Snapshot

Interested in attending Customer Experience Automation but you're not sure who will be attending? Take a look at the Anticipated Attendee Snapshot to see who might be joining you! Still need help deciding? Email us directly.

2018 Customer Experience Automation - Expert Interview with Erin Van Remortel, Executive Partner Customer Experience Design at Verizon Enterprise Solutions

Erin Van Remortel is a certified Customer Experience Professional (CXPA),  Lean Six Sigma Black Belt and respected CX thought leader at Verizon Communications, a leading provider of wireless, fiber-optic and global network services.  As a Customer Experience Strategist, Erin partners with Verizon’s largest enterprise clients to articulate, design, and implements...

Speaker Feature: PepsiCo

Featuring: Carola Mariscal, Strategic Transformation and RPA Leader, PepsiCoDriven, goal-oriented leader that draws on well-developed analytical skills to deliver fact-based decisions, actionable insights and powerful visualizations, Carola will be speaking at Customer Experience Automation this September. Take a look at her speaker interview with Customer Management Practice's very own Ryan...