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Meet the Speakers

Speakers

Kevin Thompson
Kevin Thompson
Chief Marketing Officer
Sotheby's International Realty
Ryan Davis
Ryan Davis
Senior Vice President, Procurement Management
Bank of America
Richie Daigle
Richie Daigle
Group Director, Automation & Analytics
Coca-Cola Refreshments
Erin Van Remortel
Erin Van Remortel
Executive Partner Customer Experience Design
Verizon Enterprise Solutions
Carola Mariscal
Carola Mariscal
Strategic Transformation and RPA Leader
PepsiCo - Financial Shared Services
Nuray Gurtekin Sen
Nuray Gurtekin Sen
Head of Global CT RDA Quality & Process Management
Siemens
Jack Mannino
Jack Mannino
CEO
nVisium
Bernard Slowey
Bernard Slowey
Head of Global Customer Service & Support Leader and Strategist
Microsoft
Tim Bailer
Tim Bailer
VP Customer Experience
GoPuff
Paul Bartley
Paul Bartley
Director Global Shared Services
Becton Dickinson
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Ray Mitra
Ray Mitra
Global Head of Customer Success & Support
Baker Hughes (a GE company)
Troy Shaffer
Troy Shaffer
Vice President, Contact Center Operations
SCAN Health Plan
Marvin Hamilton
Marvin Hamilton
VP of Talent Management (HRBP)
Essence Media
Joanna Peña-Bickley
Joanna Peña-Bickley
Head Of Design, Internet of Things
Amazon
Ofer Ronen
Ofer Ronen
General Manager
Chatbase
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon Fios
Gregory Hill
Gregory Hill
Service Design Lead
Lyft
Alex Gross
Alex Gross
Manager, Customer Advocacy & Insight
BARK
Kathy Neff
Kathy Neff
Sr. Technical Product Marketing Manager, Customer Service Management
ServiceNow
Mitchell Mason
Mitchell Mason
Senior Offering Manager for the Watson Assistant Service
IBM Watson
James Vila
James Vila
AI Principal
TTEC
Kerry Lambert
Kerry Lambert
Intelligent Automation, Worldwide Go To Market Leader Partner IBM Global Services
IBM Watson