Bernard Slowey

Head of Global Customer Service & Support Leader and Strategist
Microsoft

Bernard Slowey is the Head of Microsoft’s Windows consumer support organization globally, empowering customers to do more on Windows, through millions of support interactions each year. Passionate about delivering great support and customer care, Bernard is transforming the way Microsoft provides support by leveraging technology and empowering agents to provide world class customer support.

With over 10 years of experience leading technical support delivery at country, regional and worldwide levels across Microsoft, Bernard has a proven track record of leading change to drive improved customer experiences.

Check out the incredible speaker line-up to see who will be joining Bernard.

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Agenda Day 2

Thursday, September 6th, 2018

11:00 AM MATURITY ROUNDTABLES: New to Automation:Becoming the Advocate for Automation

Small wins in automation will help build the foundation and business case for continued investment. This roundtable discusses strategies to showcase automation wins through low hanging fruit in order to advocate for larger organizational investment.