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September 05 - 07, 2018
Embassy Suites Milpitas, Milpitas, CA
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Mitchell Mason, Senior Offering Manager for the Watson Assistant Service at IBM Watson

Mitchell Mason


Senior Offering Manager for the Watson Assistant Service
IBM Watson

Technology-minded with a customer service background. I enjoy working with people to create new ideas. I am a problem solver always looking for the best way to accomplish a goal. I thrive under pressure and always work hard - no matter the stakes. 

While at Cognea, we used our proprietary programming platform created by the founders to create engaging virtual agents. So engaging that IBM Watson took notice and saw a cohesive relationship between their cutting edge Watson technology and our platform. 

There is no computer in the world as smart as Watson, My role as product manager for a piece of Watson's Conversational Services is to ensure that Dialog plays a comprehensive part in the overall solutions we develop for enterprise as well continuing to evolve the product into the future and beyond.

Check out the incredible speaker line-up to see who will be joining Mitchell.

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Agenda Day 1

Wednesday, September 5th, 2018

11:30 AM Workshop B: The How-To Guide of Retraining your Employees in a World of Bots

Automation is highly appealing to large and small organizations as a way to create greater speed and efficiencies for their customers. RPA automates routine tasks, freeing up employees  for more strategic customer interactions and a chance to increase their skillset .
 
As companies continue to adopt intelligent automation across their operations shifts in priorities will occur, making it imperative that they reimagine and redefine the scope of work between employees and robotic technology.
 
In this workshop you will learn:
 
·         Key attitudes and behaviors that are critical for successful acceptance by employees
·         How to empower your workforce with customer insights, knowledge and automation for better responses and experiences
·         How to augment robots with humans to result in a symbiotic, robust, accurate and productive powerhouse
·         How to train your employees to train AI to harness desired results
·         How to anticipate what tasks in your own CX role could be automated