September 27-30, 2016
Hallam Conference Centre , Oak Lawn, IL
Hallam Conference Centre , Oak Lawn, IL
Day 3
08:00 - 08:45 Registration and Breakfast - Plus, Special Women in Leadership Breakfast
08:45 - 09:30 KEYNOTE: Navigate the Digital Ecosystem – Connect the Dots across Brands
09:30 - 10:15 KEYNOTE: Recruit, Retain and Develop the Best Talent on Earth
10:15 - 11:00 Morning Networking Break and Demo Drive
11:00 - 12:00 Champagne Roundtables - Select the Topic Table that Best Meets your Needs
12:00 - 13:20 Lunch and Learn
Track A; Leadership/Buy-In
13:20 - 14:05 Seeing the Future Can Be Your New CX Superpower
Track B: Engagement
13:20 - 14:05 When Personalities Click, Everything Clicks14:05 - 12:00 Mid-Afternoon Refreshment Break and Book Signing
Daryl Travis
AuthorLittle Things Big Returns - How to Deliver Experiences that Matter Most to your Customers
12:00 - 14:30 CASE STUDY – Transition from Good to Great CX
14:30 - 15:20 PANEL: Create Moments that Matter – It Starts with your Frontline
15:20 - 16:05 Closing KEYNOTE: It’s Hard to Argue with the Truth: Apply Social and Behavioral Science to Solve Complex Brand, Employee and Customer Experience Challenges
Daryl Travis
AuthorLittle Things Big Returns - How to Deliver Experiences that Matter Most to your Customers