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Post show Report
September 27-30, 2016
Hallam Conference Centre , Oak Lawn, IL
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Day 1

Day 1 Day 2 Day 3 Day 4
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Workshop A

09:00 - 12:15 Effortless Customer Experience Execution

Workshop B

09:00 - 12:15 Translate VOC Insights into Business Value

Workshop C

12:15 - 14:15 Make VOC about Driving Business Results - NOT Calibration
Speaker:
Hui Wu-Curtis Senior Director Customer Strategy Choice Hotels International
Hui Wu-Curtis, Senior Director Customer Strategy at Choice Hotels International

Hui Wu-Curtis

Senior Director Customer Strategy
Choice Hotels International
See Bio

Workshop D

12:15 - 14:15 Storytelling Sells! Capitalize on Business Narrative to Ignite Brand Passion
Speaker:
Tina Magazine Global New Consumer Ventures Leader The Goodyear Tire and Rubber Company
Tina Magazine, Global New Consumer Ventures Leader at The Goodyear Tire and Rubber Company

Tina Magazine

Global New Consumer Ventures Leader
The Goodyear Tire and Rubber Company
See Bio

Workshop E

14:15 - 16:00 Convert Customer Intelligence into Actionable Insights
Speaker:
Tim Keough Vice President Pershing LLC, a BNY Mellon Company
Tim Keough, Vice President at Pershing LLC, a BNY Mellon Company

Tim Keough

Vice President
Pershing LLC, a BNY Mellon Company
See Bio

Workshop F

14:15 - 16:00 Transform Brand Experience - Delete Complicated Business Jargon