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Post show Report
September 27-30, 2016
Hallam Conference Centre , Oak Lawn, IL
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Day 4

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08:00 - 12:30 Site Tour #1 – The World of Whirlpool, Chicago, IL

Speakers:
Claudia Hawkins Senior Manager of Customer Relations Whirlpool Customer eXperience Center
Sandra Morrison Director of Consumer Care Whirlpool Customer eXperience Center
Shannon L. Russo Communications Specialist Whirlpool Customer eXperience Center
Claudia Hawkins, Senior Manager of Customer Relations at Whirlpool Customer eXperience Center

Claudia Hawkins

Senior Manager of Customer Relations
Whirlpool Customer eXperience Center
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Sandra Morrison, Director of Consumer Care at Whirlpool Customer eXperience Center

Sandra Morrison

Director of Consumer Care
Whirlpool Customer eXperience Center
See Bio
Shannon L. Russo, Communications Specialist at Whirlpool Customer eXperience Center

Shannon L. Russo

Communications Specialist
Whirlpool Customer eXperience Center
See Bio

12:30 - 15:30 Tour Experience – Award Winning Ace Hardware Contact Center

Speakers:
Klaus Buellesbach Director Ace Care Center & Tech Services Ace Hardware
Kane Calamari Vice President, Human Resources Ace Hardware
Klaus Buellesbach, Director Ace Care Center & Tech Services at Ace Hardware

Klaus Buellesbach

Director Ace Care Center & Tech Services
Ace Hardware
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Kane Calamari, Vice President, Human Resources at Ace Hardware

Kane Calamari

Vice President, Human Resources
Ace Hardware
See Bio