Chief Experience Officer Exchange
DAY 3 Friday | July 19
8:15 am - 8:45 am
Networking Breakfast
8:45 am - 9:00 am
Chairperson's Opening Remarks
9:00 am - 9:30 am
CANDID CONVERSATION: "Maximizing Customer Experience: ROI and Capital-Efficient Growth"
George Alifragis -
Senior Vice President,
Metropolitan Partners Group
Join us for an insightful and candid conversation with George Alifragis as we explore the tangible return on investment (ROI) from AI and customer experience initiatives. This chat will delve into strategies for achieving significant growth while ensuring capital efficiency. Attendees will gain a comprehensive understanding of how enhancing customer experience and making the right AI investments can drive financial performance, improve customer loyalty, and foster sustainable business expansion. Learn practical approaches to measure and optimize CX and AI investments, ensuring your organization maximizes both customer satisfaction and profitability.
9:30 am - 10:00 am
Interactive Workshop: Passing the Torch: Career Advice and Mentoring for the Next Generation of CX Leaders
David Weisman -
Chief Experience Officer,
NYC Health + Hospitals
Paul Puopolo - Executive VP of Innovation, Dallas Fort Worth International Airport
There’s a whole new generation of innovators who are ready and willing to step up in their place. During this workshop, attendees will hear from veteran advisory members and CXOs who are eager to share their best career advice, lessons learned, and expectations and predictions for the future of customer experience.
10:00 am - 11:00 am
Business Meetings
11:00 am - 11:30 am
Sun Studio Social
Mixing and Mingling Memphis Style
11:30 am - 12:00 pm
KEYNOTE: Overcoming Content Creation Challenges: Crafting Purpose-Driven Content for an Enhanced Customer Connection
Aish Sinha -
Global Head, New Business Development,
TikTok
In today's competitive market, brands often struggle with creating content that resonates deeply with their audience. This session will explore the common hurdles faced in content creation and provide actionable strategies for developing purpose-driven content. By focusing on empathy and emotion, attendees will learn how to forge stronger connections with their customers. Join us to discover how to transform your content into a powerful tool for building lasting customer relationships.
