Join Paul Puopolo, Executive Vice President of Innovation and Enterprise Analytics at Dallas Fort Worth International Airport, for an in-depth workshop on driving innovation in a high-stakes environment. Learn how DFW Airport balances risk and innovation through an evolutionary approach, achieving immediate wins while addressing long-term challenges. Discover the critical role of worker mindset and open discussions in fostering a culture of innovation, and explore high-tech solutions like robotic cleaners, digital twins, and self-service bag drops. Engage with strategies for digital transformation and institutional change, ensuring your organization stays ahead of rapidly evolving consumer expectations.

In today's rapidly evolving business landscape, digital transformation is not just about adopting new technologies; it's about reimagining the way we engage with our customers. This session delves into the intersection of digital transformation, innovation, and the voice of the customer (VoC). We'll explore how organizations can harness the power of emerging technologies to better understand, anticipate, and meet customer needs. From AI-driven analytics to real-time feedback mechanisms, we'll uncover practical strategies for leveraging digital tools to amplify the voice of the customer and drive meaningful innovation across the customer experience journey. Join us as we explore case studies, best practices, and actionable insights to empower your organization in the age of customer-centric digital transformation.

There’s a whole new generation of innovators who are ready and willing to step up in their place. During this workshop, attendees will hear from veteran advisory members and CXOs who are eager to share their best career advice, lessons learned, and expectations and predictions for the future of customer experience.