As a global BPO business we offer next-generation business processing outsourcing, business processing as a service, automation, AI and digital operations solutions. Our business is anchored on innovation and a client-first philosophy, meaning you can leverage industry expertise, global delivery capability, digital transformation, and an automation-first approach to accelerate business growth and your digital strategy. With over 45 years’ experience in delivering contact center solutions, we have earned a reputation for our industry and program expertise, comprehensive solutions, and award-winning CX delivery. We offer standalone solutions such as customer experience management or a seamless end-to-end solution encompassing front and back-office operations, further reducing process friction to the customer experience. Our 22 years insight to the CX industry as published experts of NTT’s Global Customer Experience Benchmarking Report, combined with 34 years of leadership in CX transformation and innovation provides our clients with access to unique insight and capability. Our best practice approach identifies opportunities in operational efficiency, optimal points of automation, and leverages the right tools and technology to enable contact center effectiveness and unmatched customer experiences. In the 2023 Everest Group BPS Top 50 report, we were ranked #15 overall and #4 by percentage growth. Our impact as a global business process outsourcer is further highlighted below: • Operating from 21 countries on 6 continents. • Supporting 23 languages. • 45K+ global team members, 30K in our contact centers. • 600K established contact center seats and 10K managed contact center seats. • Our global workforce serves over 850 clients with a 42 NPS score.