Advisory Board

2024 Customer Experience & Innovation Advisory Board


photo of Mario Matulich

Andrew Clark

Head of Design, Client Experience
H&R Block

photo of Michael DeJager

Stephanie Crase Moritz

Chief Customer Innovation Officer
American Dental Association

photo of Lauren Miller

Andrea (Drea) Jackson

VP of Experience & Design, Service Design Lead
M&T Bank

photo of Simon Copcutt

Shawn Johnson

Former GVP Global Product & Design / VP of Experience Design
Discovery Inc
NBCUniversal
Microsoft

photo of Giulia Savino

Susana La-Luz Hawkins

Director of Experience Research
Best Buy

photo of Jim Kaleem

Alphonso Morris

Lead Product Designer - Global Conversion & Monetization
Netflix

photo of Jaime Rinaldi

Paul Puopolo

EVP of Innovation
DFW Airport

photo of Alyssa Adams

Roger Rohatgi

VP, Global Head of Design
BP

photo of Nadia Chaity

Jose de Francisco

Global Design Leader
EY Client Technology

photo of John Wiegman

David Weisman

CXO
NYC Health & Hospitals

photo of Nicoletta Karpathios

Darrius Jones

SVP Chief Digital & Design Officer
USAA