Resources

Take a look at the companies, job titles, and top priorities of executives who joined last year's CXO Exchange events!

Find out which top executives have confirmed their attendance to the CXO Exchange this May 15-17 in St. Louis!

As SVP of Customer Experience at FIGS, Michael Bair is focused on delivering the best customer experience possible. He is responsible for the Voice of the Customer program, survey tools like NPS, social listening, and all things customer-impacting.

CCW Digital research confirmed that 55% of CX leaders believe that digital experiences should be just as conversational as phone calls. Further, 66% stated that customers should be able to achieve everything they can in-person or over the phone on digital channels.

When considering the future of experiences, and looking as far as 2030 - it is clear that enhanced personalization and engaging digital support will be critical. Working to achieve this reality now, and enhancing operations with effective, sophisticated technology, will ensure businesses are in the position to continually develop and grow moving forward.

This report will cover:

• New technology for enhancing digital CX
• Research on customer expectations for digital
• Strategies for repositioning digital as a value add