Meet Our 2025 Industry Experts & Innovators!

Trish Wethman
Trish Wethman
Chief Customer Officer
Best Egg
David Weisman
David Weisman
Chief Experience Officer
NYC Health + Hospitals
Melissa Felder
Melissa Felder
Chief Experience Officer
California Academy of Sciences
Jamie Lawyer
Jamie Lawyer
Chief Experience Officer
Rubin Museum of Art
Alex Gardner
Alex Gardner
Vice President - Research, Payments Insights
U.S. Bank
Theodore Wroblewski
Theodore Wroblewski
Vice President of Customer Data Science & Analytics
Realtor.com
Dr. Shanita Williams
Dr. Shanita Williams
Vice President of People Experience & Inclusion
Southern New Hampshire University
Lee Kemp
Lee Kemp
Vice President, Customer Experience
Veritiv
Sara Monnette
Sara Monnette
Vice President, Customer Experience
Tosca
Ronald Benjamin
Ronald Benjamin
Senior Director, Head of Global CX & EX Contact Centers
Chipotle
Dr. Tracy Ann Shaw
Dr. Tracy Ann Shaw
Head of Content & Client Engagement Strategy
Equitable
Chayse Joubert
Chayse Joubert
Senior Director of Digital Transformation & Strategy
Fossil Group, Inc.
Cale Benner
Cale Benner
Senior Director, Total Experience
The Standard

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