Angel Rogers

In an increasingly digital world, experience leaders are not only being tasked with new responsibilities, like sourcing and implementing new technologies, but also often being called to connect the dots across the entire customer journey. From user experience design to journey orchestration to customer success, functions that once operated separately are becoming deeply intertwined. In this panel, hear from executives who have navigated these shifts, tackled new responsibilities, and aligned experience strategy across functions to deliver a cohesive, end-to-end customer experience. 

-Understand how experience roles and functions are evolving and becoming more interconnected.

-Explore strategies for integrating UX, CX, and EX into a cohesive customer journey.

-Gain insights into balancing leadership, navigating expanding roles, and cross-functional integration for a seamless customer journey.

As CX leaders confront rapidly evolving customer expectations, sourcing and implementing new technologies has become a key responsibility–a shift that presents both challenges and promising opportunities. Managing vendor sourcing, forging successful partnerships, and bridging the gap between strategy and execution is paramount. Join a conversation with Angel Rogers, Head of Customer Success & Renewals at Rockwell Automation, who will offer a candid look at the realities of trial and error in mapping and refining customer experiences, the evolving role of technology in CX, and some key strategies for differentiating genuine solutions from sales pitches.

-Understand key challenges in sourcing and implementing new technologies.

-Explore strategies for vendor sourcing, building successful partnerships, and bridging the gap between strategy and execution.

-Learn how to differentiate between genuine solutions and sales pitches in the ever-changing CX technology landscape.