Cale Benner

In an increasingly digital world, experience leaders are not only being tasked with new responsibilities, like sourcing and implementing new technologies, but also often being called to connect the dots across the entire customer journey. From user experience design to journey orchestration to customer success, functions that once operated separately are becoming deeply intertwined. In this panel, hear from executives who have navigated these shifts, tackled new responsibilities, and aligned experience strategy across functions to deliver a cohesive, end-to-end customer experience. 

-Understand how experience roles and functions are evolving and becoming more interconnected.

-Explore strategies for integrating UX, CX, and EX into a cohesive customer journey.

-Gain insights into balancing leadership, navigating expanding roles, and cross-functional integration for a seamless customer journey.