Charles Spence

Companies are looking to better understand their customers so can serve them more proactively. That's one reason why 68% of companies are increasing investments in customer analytics tools. AI is expanding what analytics tools can do and better UX, ease of use, upgraded visualizations and more are helping analytics and Voice of Customer teams move beyond reactive data, like post-contact surveys. How should you differentiate customer analytics providers and what do marketplace trends suggest about this technology category? Learn more from CMP Research as it unveils its latest Prism for Customer Analytics Tools. 

Women in leadership are at the forefront of transforming finance, blending digital innovation with human-centered experience strategies. This panel brings together influential women to learn how they're paving the way for a more inclusive, innovative, and resilient financial services ecosystem. Explore how they are leveraging emerging technologies, fostering inclusivity, and crafting agile, customer-centric strategies.

Panelists will share their experiences in driving digital transformation, leading change, and creating organizational cultures that prioritize inclusivity and adaptability. We'll explore how to balance innovation with employee engagement and deliver both exceptional customer and employee experiences in an ever-evolving financial landscape.

Key Discussion Points:

-Digital Transformation: Spearheading the adoption of emerging technologies to redefine financial services.

-Customer & Employee Experience: Crafting strategies that balance CX and EX for long-term success.

-Inclusivity in Leadership: How diverse leadership is driving innovation and progress within the financial sector.

-Agility in the Face of Change: Navigating shifting customer expectations, evolving employee needs, and compliance challenges.