Christopher Vice
Chief Design Officer Studio ScienceChristopher leads research, strategy, and design teams focused on improving the experiences of brands, products, and services. Before becoming Chief Design Officer at Studio Science, he was a tenured professor and department chair at Indiana University, where he launched a graduate degree program in design thinking. During the first dot-com generation, Christopher served as VP for Brand Marketing at Sapient (now Publicis Sapient). He’s directed customer experience design initiatives for AT&T, Citibank, Viacom, Coca-Cola, and Mercedes-Benz.
DAY 1 | Wednesday, May 15
2:15 PM Solution Showcase: "Stop Buying Mouse Traps to Fix Your CX Problems"
If you have a home infestation, you could just go out and buy more expensive traps. Or you could get to the root of the issue and fix the problem for good. The same goes for your customer experiences. In this session, we will show you how to remove the root causes of friction within your organization to enhance the overall customer and employee experiences.
Key Takeaways:
- Using intelligence from your customers and employees to fix CX problems associated with your products and services.
- Leveraging the wealth of data and CX insights to unite everyone across functions to keep stakeholders and teams aligned on goals.
- Improving retention, brand perception, and loyalty, all while lowering business costs.
Check out the incredible speaker line-up to see who will be joining Christopher.
Download The Latest Agenda
