Colin Crowley is VP of Customer Support at Maven Clinic and has spent over 15 years managing global customer experience organizations and promoting technological changemaking. He specializes in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, product innovation, and gold-standard quality and efficiency. Previously, he served as AVP of Consumer Transactions at the event ticket marketplace TicketNetwork, the inaugural VP of Customer Experience at the food tech company Freshly, SVP of Customer Experience at the fintech company Albert, and Senior Director of Customer Engagement at the software company Freshworks.
DAY 2 | Thursday, May 16
4:15 PM PANEL + QA: "Balancing AI and Human Touch in Customer Experience"
Explore the intersection of artificial intelligence and the human touch in crafting exceptional customer experiences. This panel discusses strategies for leveraging AI to enhance efficiency and personalization while maintaining the vital human connection that fosters trust and loyalty. Gain insights into achieving the perfect balance for a seamless and impactful customer journey.
4:45 PM PANEL + QA: "Evolving Customer Experiences: The Role of Conversational AI in CX Transformation"
In this panel discussion, industry experts delve into the transformative impact of conversational AI technologies on customer experiences (CX) within various sectors. The conversation will explore how businesses leverage AI-driven chatbots, virtual assistants, and voice interfaces to enhance customer engagement, support, and satisfaction.
Check out the incredible speaker line-up to see who will be joining Colin.
Download The Latest Agenda
